General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

Status:  07.09.2025

§ 1 Validity

1.1 These General Terms and Conditions (hereinafter referred to as GTC) govern the use of the web and mobile app presence of B2BConnective, hereinafter referred to as the Contractor. The GTC are part of contracts concluded between B2BConnective and the Client regarding services.

1.2 By placing an order, the Client acknowledges the validity of the GTC for the contractual relationship between the parties. Opposing general terms and conditions shall not apply, even if B2BConnective does not expressly object to them and unconditionally executes the Client’s order.

1.3 Any provisions deviating from these GTC require a separate written agreement between the parties. The Client’s general terms and conditions do not become part of the contract.

1.4 These GTC do not become part of contracts concluded between the Client and their customers. Customers of the Client who purchase goods through B2BConnective via the Client’s company profiles do not enter into a contractual relationship with the Contractor. The Client’s GTC apply to their customers. The customer must exclusively contact the Client.

§ 2 Conclusion of Contract and Subject Matter of the Contract

2.1 The services provided by the Contractor consist of providing storage space and publishing the Client’s company profile on the website and in the app of B2BConnective.

2.2 The content of the Client’s order for listing their company under its actual name as a company profile in the supplier search of B2BConnective is determined by the information and selected services provided by the Client in their customer area on the B2BConnective website, based on the currently valid brochures of the Contractor, and constitutes the main order of the Client.

2.3 The basis of the contractual relationship between the Contractor and the Client is the respective offer of the Contractor. The Contractor’s offer is presented in the “packages” available for purchase on the website and in the app. By purchasing one of the packages provided by B2BConnective, the Client accepts the personal offer of the Contractor and the conditions contained therein as well as the applicability of the GTC.

2.4 Clause 2.3 applies unless otherwise agreed between the parties.

2.5 The Contractor offers various “packages” for purchase. Depending on the package, different functions on the website are unlocked with the purchase of a package. The contract term of each package varies. The Client is free to select and purchase one of the packages according to their needs. The execution of the order starts with the purchase, regardless of whether the content to be provided or entered solely by the Client is complete or correct.

2.6 By clicking the “Buy Now” button, which is separately enabled for each of the offered packages, the Client is redirected to enter their data and payment options. The purchase of a package is completed with the Client’s information and the confirmation of a payment option on the website.

2.7 All orders are, unless otherwise individually agreed upon, continuous orders that are automatically renewed unless terminated with a notice period of 2 weeks (received by the Contractor) before the end of the minimum contract term. Terminations must be in text form.

§ 3 Customer Account

3.1 The use of the B2BConnective website is available to everyone without registration. However, certain functions of the website and making purchases require the registration of a personal customer account for each customer. This also applies to the Client; they are obliged to open a customer account for the sale of their goods.

3.2 To register a personal customer account, the customer must be of legal age and have full legal capacity. Natural persons, legal entities, and partnerships can register. Registration of a personal customer account is free of charge. Multiple registrations by a single customer are not permitted.

3.3 When registering a customer account, the customer must provide a salutation, their full name, email address, and a password. The customer is responsible for the completeness and accuracy of the information provided. In the case of incorrect or incomplete information, B2BConnective reserves the right to terminate and delete the customer’s account immediately without notice.

3.4 When registering a customer account, the Client must additionally provide the company name. The address of their company (registered office), the industry of the company, and a phone number must be completed in the profile and shop settings of the customer account after registration. In the case of incorrect or incomplete information, B2BConnective reserves the right to terminate and delete the Client’s account immediately without notice. Payments made by the Client will be retained, including for the month in which the account is terminated and deleted.

3.5 The customer/Client is not permitted to share their login details with third parties. Should third parties gain access to the customer account or should the customer/Client have other indications of misuse of their account, the customer/Client is obliged to inform B2BConnective immediately and change their login details. In case of misuse, B2BConnective reserves the right to immediately delete the account and initiate legal proceedings.

3.6 The customer has the right to deregister or delete their personal customer account at any time. However, this requires formal written contact. After the corresponding request is received, the customer account will be deactivated, and all personal data will be deleted after a specified period of 30 days. After deactivation, all information on B2BConnective will be inaccessible and no longer visible. During this period, it is possible to reverse the deletion. To restore the account, a written request must be made within this period.

§ 4 Order Tracking and Account Usage

4.1 The Client has a “Dashboard” page for their shop, where they can view a summary of their sales revenue. The “Withdraw” page is available for managing and displaying the withdraw history and payout methods. Here, the Client can also manage and, if necessary, cancel their withdraw request. On the “Orders” page, the Client can view and manage incoming orders.

4.2 A customer of the Client who is registered on B2BConnective with a customer account has the ability to track the status of their orders on the B2BConnective website. If not registered, the customer will receive updates on their orders exclusively by email. A customer account cannot be created for an existing order after it has been placed.

§ 5 Contractual Rights and Obligations

5.1 B2BConnective undertakes to provide the Client with storage space for the duration of the contract term for the display of the company profile and to ensure the profile’s visibility in its own (internal) search engine.

5.2 The Client creates their advertisements for their goods themselves. The publication on the Contractor’s website is done by the Client. It is not the duty of the Contractor to ensure a specific content or graphical quality of the Client’s company profile.

5.3 The design and arrangement of the Client’s company profile are subject to the respective applicable specifications and pre-settings in the Client’s customer area, unless otherwise agreed individually. Changes to these specifications and settings, even during an ongoing order, are reserved and do not entitle to reduction, withdrawal, or termination. Within the scope of the contracted scope of services, the Client can make content changes to their company profile at any time.

5.4 The Client is obliged to categorize their goods into the categories provided by B2BConnective. In the event of a violation or incorrect categorization, the Contractor will request correction from the Client once, or the correction will be made by the Contractor itself with a notice to the Client. If no correction is made despite the notice, the Contractor is entitled to suspend the company profile and terminate the contract without notice. In such a case, the payment for the month in which the account is terminated and deleted will be retained.

5.5 The Contractor reserves the right to refuse the publication of company profiles and the advertising of goods or services of the Client if their content may violate applicable laws, public order, good morals, recognized principles of morality, as well as competition, trademark, or advertising laws. No refund of fees paid will be made in such cases.

§ 6 Liability

6.1 B2BConnective collaborates with various partners who also offer services on their websites. These partners may have their own privacy policies and/or guidelines for which B2BConnective is not responsible.

6.2 The Client is solely liable for the content and data of their company profile in accordance with general laws. The Client is also responsible for ensuring the virus-free nature of all files provided by themselves.

6.3 The Client may not deposit or link to any content that is illegal, offensive, threatening, glorifies violence, racist, sexually explicit, violates religious sentiments, defames political dissenters, or is likely to endanger the moral or well-being of children or adolescents.

6.4 If the Client is held liable for a violation of any of the obligations mentioned in 6.3, they shall indemnify the Contractor from all claims of third parties. Furthermore, in such a case, the Contractor is entitled to suspend the company profile and terminate the contract without notice. Payments made by the Client will be retained, including for the month in which the account is terminated and deleted.

6.5 The Contractor is not liable for non-delivery, delayed delivery, incorrect or poor delivery by the Client, or for the unavailability of the Client’s goods. The Client’s customer does not enter into a contractual relationship with the Contractor.

6.6 The Contractor is not liable for temporary, insignificant, or unforeseeable disruptions in the accessibility of the company profile or for any disadvantages resulting from unauthorized use of the Client’s access data, which is attributable to the Client. This also applies to any service disruptions during maintenance work; these do not entitle to reduction, termination, or assertion of claims for compensation.

6.7 The timely notification of disruptions and defects is a prerequisite for their rectification. Claims for defects that are not reported to the Contractor in writing (by email) within two weeks after the Client could have first become aware of them are excluded. Warranty is primarily provided through rectification. If this fails after two unsuccessful attempts, the Client is entitled to a reduction in remuneration or to terminate the contract without notice.

6.8 The Contractor is only liable for damages resulting from grossly negligent or intentional breach of duty, or negligent breach of material contractual obligations by them. In any case, liability is limited in amount to damages foreseeable at the time of contract conclusion and does not cover cases of force majeure. The limitation period for defects in performance by B2BConnective, unless based on intent, is shortened to 12 months.

§ 7 Payment and Due Date

7.1 Payment for the purchase of any of the packages provided by B2BConnective is exclusively made through the payment methods offered on the website. The following payment options are available: GiroPay, credit card, Sofortüberweisung, PayPal.

7.2 By clicking the “Add Listing” or “Submit New Listing” button under the respective package offerings of B2BConnective, the Client is redirected to the shopping cart. After reviewing the shopping cart and clicking the “Proceed to Checkout” button, the Client is directed to the payment processing and available payment methods. By entering the invoice details, including billing and shipping contact information, selecting a payment method, and clicking the “Place Order” button, the order is submitted, and the purchase process is successfully completed.

7.3 The Contractor reserves the right to immediately delete the company profile and the Client’s account if payment is not received within 5 working days after confirmation of payment by the Contractor. If the Client is in default of payment, especially because a direct debit is not executed or a SEPA direct debit mandate is not issued within 5 working days after order acceptance or is revoked after issuance, the payment agreement ends with immediate effect without the need for a separate termination notice. In such a case, the Contractor reserves the right to delete the Client’s account. Furthermore, the Contractor may, at its discretion, initiate judicial reminder or lawsuit proceedings regarding all contractual relationships.

7.4 Payment by the Client is considered made once the Contractor can actually dispose of the amount.

7.5 With automatic contract extension, payment for the continued use of the purchased package becomes due. In this case, the Client is required to use the payment method selected at the time of contract conclusion unless otherwise agreed by the parties. In case of payment default for contract extension, 7.3 applies.

7.6 Invoicing occurs after the purchase of a package. The Contractor is entitled to issue invoices purely electronically.

7.7 The Contractor is entitled to increase its prices by up to five percent once per renewal period.

§ 8 Commission and Payment Fees

8.1 The Contractor receives a commission of 10% from the Client for each completed sale made on the website or in the app of B2BConnective. The calculation of the commission is based on the actual sales revenue generated by the Client.

8.2 In addition, for each sale made on the website or in the app of B2BConnective, the Client incurs payment fees of €0.54 per transaction. These fees are automatically calculated and withheld.

8.3 When using PayPal for sales, the PayPal fees for the sale of goods and services must be considered. The PayPal fees amount to 2.49% of the transaction amount plus €0.35. The PayPal fees are unrelated to B2BConnective and may be changed by PayPal at any time. In this regard, B2BConnective assumes no liability.

§ 9 Transaction Process

9.1 Transactions between the Client and their customers are conducted through the account of B2BConnective. After completing an order, the payment amount generated through sales on the website or in the app of B2BConnective is credited to the Client as the seller into their “Balance” on the B2BConnective website. The current balance is displayed on the B2BConnective website under the “Withdraw” page.

9.2 By submitting a withdrawal request on the “Withdraw” page, the Client as the seller has the option to transfer the money from their “Balance” (account) to their own PayPal or bank account. For this purpose, they must have provided their PayPal or bank account information on B2BConnective under My Account > Dashboard > Settings > Payment or https://www.b2bconnective.de/store-dashboard/settings/payment/. When entering the bank account information, the Client is prompted to confirm that they are the rightful owner of the respective bank account and have full permissions for this account. This confirmation is exclusively required for bank account information. B2BConnective is not liable for any damages or losses arising from misuse or incorrect information provided by the Client, regardless of the chosen and configured payment method.

9.3 The withdrawal request from the Client is processed by the Contractor, approved, and transferred to the preferred payment method (PayPal or bank transfer) of the Client, minus the commission and payment fees. The Client is responsible for providing accurate PayPal or bank account information. The Contractor assumes no liability for this, as the accuracy of the information entered cannot be verified by the Client. Incorrect information or discrepancies in the account details may result in delays, additional fees, or even loss of funds during withdrawal.

9.4 The prerequisite for withdrawing a sum of money from the “Balance” (account) of the Client is that a certain amount of money must be available in the “Balance” (account) of the Client. This amount depends on the respective order status of the products. Orders by the Client’s customers must be recognizable as “Completed” for at least four weeks for a withdrawal of the payment amount for these products to be possible. This is to prevent reversal processes after a withdrawal. The “Orders” page provides the Client with the function to manage the status of their orders and view relevant details such as the date of confirmation of completion and similar.

§ 10 Shipping Costs and Returns

10.1 In the event of refunds for goods from the Client’s customers, the Client themselves as the seller should be contacted. This can be done either through the chat function of B2BConnective on the website or in the app, or by directly contacting the Client. If the customer is unable to reach the Client, if the Client does not respond, or if they refuse the refund, the customer can contact the Contractor (B2BConnective) via the website or the app. B2BConnective will then inform the seller about the customer’s contact and the problem.

10.2 The General Terms and Conditions of the Client apply to the refund process for the Client’s customers. In the event that the Client does not provide a refund to their customer, B2BConnective is not responsible and is not obliged to advance a refund.

10.3 In the event of a refund, the Client as the seller is obligated to process the refund exclusively through B2BConnective. If this is not the case, the Contractor reserves the right to delete the Client’s customer account. Additionally, the Contractor may, at their discretion, initiate legal proceedings or lawsuits regarding all contractual relationships. Furthermore, the Client as the seller must update the corresponding order status on the B2BConnective website or app by indicating the order status for each order, along with relevant information in the comment section. This is done manually on the B2BConnective website or app on the “Orders” page for each order. The Client as the seller also undertakes to check the available “Balance” and ensure that it is sufficient to cover the refund. If the amount in the Client’s “Balance” is not sufficient to cover the refund amount, the Client must independently reimburse the refund amount to B2BConnective, specifying the relevant information in the purpose of use, as well as the order number. Otherwise, the Client will be notified by email and in the B2BConnective dashboard to settle the required amount. This can be done via a separate dashboard page (Refund) (see 10.6). Only after receiving this refund amount can the amount be refunded to the Client’s customer and the commission settled.

10.4 Additional costs such as payment fees or refund fees are borne by the Client as the seller.

10.5 In the event that a refund of the purchase price is automatically processed via PayPal (buyer protection function), the PayPal account of B2BConnective will be charged. The amount will then be deducted from the “Balance” of the Client as the seller. The Client will be notified of this by email. If the amount in the Client’s “Balance” is not sufficient to cover the charge, the Client will be asked to settle the required amount by email and additionally in the B2BConnective dashboard.

10.6 On a separate dashboard page (Reverse Withdrawal), the Client can view outstanding payments to B2BConnective or outstanding payments from B2BConnective to them. Through this dashboard, the Client can process outstanding payments to B2BConnective via GiroPay, credit card, Sofortüberweisung, and PayPal. In the case of an outstanding payment from B2BConnective to the Client as the seller, the outstanding amount will either be provided as “Balance” or processed through the withdrawal options specified by the Client (PayPal or bank transfer).

10.7 The Client is obliged to settle these outstanding payments. If payment is not made within 7 days, the Client’s sale of their products will be suspended, access to withdrawal requests will be blocked, and the posting of new products will be prohibited.

10.8 If the Contractor is unable to reach the Client or persuade them to make payment even after multiple unsuccessful attempts to contact them, the Contractor reserves the right to take legal action and suspend the Client’s account. This suspension may result in a permanent suspension of the Client in the B2BConnective system.

§ 11 Data Protection and Processing, Granting of Rights

11.1 By purchasing a package, the Client agrees to the processing, storage, and use of the company profile data required for order processing, invoicing, increasing the advertising effectiveness of their company profile, technical support, as well as performance analysis, and the associated personal data.

11.2 The Client grants the Contractor the right, to the extent necessary for the performance of the contract, to store, process, and publicly disclose the logo and company- or product-related images, videos, and texts on any websites and comparable media and services.

11.3 The Contractor undertakes to treat all information that has become known to them in the course of the order as confidential. Disclosure to third parties not involved in the purpose of the contract does not occur.

11.4 The Contractor’s privacy policy applies.

§ 12 Copyright/Trademark Rights

12.1 The content on the B2BConnective website and app is protected by copyright. Downloading of all content is only permitted for private, non-commercial use with the consent of B2BConnective. Linking is only allowed with the permission of B2BConnective. The use and utilization of all logos and trademarks by third parties are prohibited.

§ 13 Invoicing and Tax Obligations

13.1 Every registered principal on the B2BConnective platform is obliged, upon a successful sale, to issue an invoice in accordance with applicable legal requirements to the buyer and to deliver it without undue delay.

13.2 The service provider assumes no responsibility for the factual, tax-related, or legal accuracy of invoices issued by the principal. Responsibility lies solely with the principal.

13.3 Principals are solely responsible for correctly calculating, reporting, and remitting all applicable taxes and duties to the relevant authorities.

13.4 The service provider merely provides the technical infrastructure and does not act as a contracting party between the principal and their customers.

§ 14 Obligations of Principals (Sellers)

14.1 Principals undertake to provide truthful, complete, and up-to-date information when registering and using the platform, in particular regarding company name, address, contact details, and any other information requested by the platform.

14.2 Principals are obliged to offer only products or services whose offer, advertisement, and sale do not violate applicable law, regulatory requirements, or the rights of third parties (e.g., trademark, copyright, or competition rights).

14.3 Principals are solely responsible for complying with all legally relevant regulations for trade, including tax, commercial, product, and safety law requirements.

§ 15 Obligations of Buyers

15.1 Buyers are obliged to provide truthful information when using the platform and to conduct contractual relationships solely within the framework of legal provisions.

15.2 These obligations exist solely between the buyer and the respective seller. The service provider is not a contracting party and assumes no responsibility or liability for the buyer’s compliance with these obligations.

15.3 Buyers are prohibited from engaging in circumvention transactions that aim to evade the platform’s commission obligations or otherwise use the platform to the detriment of the service provider.

§ 16 Indemnification

16.1 The principal shall indemnify the service provider against all claims of third parties arising from the principal’s violations of legal provisions, third-party rights, or these Terms and Conditions.

16.2 Indemnification also includes the costs of a reasonable legal defense of the service provider, including court and attorney fees.

§ 17 Suspension and Termination

17.1 The service provider is entitled to fully or partially suspend a principal’s or buyer’s access to the platform if there are concrete indications that they are violating legal provisions, third-party rights, or these Terms and Conditions.

17.2 The service provider may terminate the contract with a principal or buyer extraordinarily in the event of a serious or repeated violation or if justified interests of the service provider so require.

17.3 The assertion of further claims, in particular claims for damages, remains unaffected.

§ 18 Content and Product Responsibility

18.1 All content submitted by sellers, including product descriptions, prices, delivery times, warranties, images, or other information, originates exclusively from the sellers.

18.2 The service provider assumes no responsibility or warranty for the accuracy, timeliness, completeness, or legality of such content.

18.3 Sellers are obliged to ensure that their products do not violate statutory provisions, trademark, competition, or copyright laws.

§ 19 Sanctions for Violations

19.1 If a seller violates these Terms and Conditions, applicable law, or third-party rights, the service provider is entitled, at its sole discretion, to take the following measures:

• • Issuing a warning to the seller,
  • Suspension or deletion of individual products,
  • Temporary or permanent suspension of the seller’s account,
  • Extraordinary termination of the contract,
  • Assertion of claims for damages.

19.2 In such cases, the seller has no right to reinstatement of the account or reimbursement of any fees already paid.

§ 20 Final Provisions

20.1 The laws of the Federal Republic of Germany shall apply. The place of performance and jurisdiction is the registered office of the contractor. The contractor is entitled to sue Austrian customers at the court responsible for Vienna, Innere Stadt, and Swiss customers at the court location in Baar, or alternatively at the location where their assets are located.

20.2 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

20.3 The contractor does not participate in dispute resolution proceedings before a consumer arbitration board.

20.4 Should any provision of this contract be or become invalid, the validity of the remaining provisions shall not be affected thereby. The parties undertake to replace an invalid provision with a provision that comes as close as possible to achieving the intended purpose.

20.5 Changes to these terms and conditions, including the text form clause, require text form.