General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

Status:  08.01.2026

§ 0 Provider Identification

The provider of this platform and contractual partner within the meaning of these GTC is B2BConnective.
The complete provider information (company, legal form, authorized representative, registered office, register details, VAT ID) is provided in the platform’s legal notice (“Imprint”). The Imprint forms part of the contractual relationship.

§ 1 Validity

1.1 These General Terms and Conditions (hereinafter referred to as GTC) govern the use of the web and mobile app presence of B2BConnective, hereinafter referred to as the Contractor. The GTC are part of contracts concluded between B2BConnective and the Client regarding services.

1.2 By placing an order, the Client acknowledges the validity of the GTC for the contractual relationship between the parties. Opposing general terms and conditions shall not apply, even if B2BConnective does not expressly object to them and unconditionally executes the Client’s order.

1.3 Any provisions deviating from these GTC require a separate written agreement between the parties. The Client’s general terms and conditions do not become part of the contract.

1.4 These GTC do not become part of contracts concluded between the Client and their customers. Customers of the Client who purchase goods through B2BConnective via the Client’s company profiles do not enter into a contractual relationship with the Contractor. The Client’s GTC apply to their customers. The customer must exclusively contact the Client.

1.5 Sellers on this platform are exclusively entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Buyers may be consumers within the meaning of Section 13 BGB or entrepreneurs within the meaning of Section 14 BGB. The Contractor is neither the seller nor a contracting party to purchase agreements concluded between sellers and buyers. Sellers within the meaning of these GTC are Clients.

1.6 If buyers have a statutory right of withdrawal vis-à-vis sellers, only the respective seller is responsible for proper instruction, processing and reversal. The Contractor neither provides withdrawal information nor handles reversals and is not the point of contact for withdrawal declarations.

1.7 No purchase, service or other consumer contract is concluded between the Contractor and buyers. Any consumer protection provisions apply exclusively to the contractual relationship between buyer and seller.

§ 2 Conclusion of Contract and Subject Matter of the Contract

2.1 The services provided by the Contractor consist of providing storage space and publishing the Client’s company profile on the website and in the app of B2BConnective.

2.2 The content of the Client’s order for listing their company under its actual name as a company profile in the supplier search of B2BConnective is determined by the information and selected services provided by the Client in their customer area on the B2BConnective website, based on the currently valid brochures of the Contractor, and constitutes the main order of the Client.

2.3 The basis of the contractual relationship between the Contractor and the Client is the respective offer of the Contractor. The Contractor’s offer is presented in the “packages” available for purchase on the website and in the app. By purchasing one of the packages provided by B2BConnective, the Client accepts the personal offer of the Contractor and the conditions contained therein as well as the applicability of the GTC.

2.4 Clause 2.3 applies unless otherwise agreed between the parties.

2.5 The Contractor offers various packages for a one-time fee.
By purchasing a package, the Client receives the usage quota and functionalities described in the respective package.
The packages do not constitute subscriptions and do not represent time-based continuing obligations.
A package entitles the Client to use the included services until the respective quota is fully exhausted or the contract ends in accordance with these GTC.
Unused quotas do not expire but do not give rise to any refund claim.

2.6 By clicking the “Buy Now” button, which is separately enabled for each of the offered packages, the Client is redirected to enter their data and payment options. The purchase of a package is completed with the Client’s information and the confirmation of a payment option on the website.

2.7 The contract is concluded upon the purchase of a package.
The use of the services associated with the package is quota-based and not tied to a fixed term.

The contract ends once all services included in the purchased package have been fully used or if the contract is terminated in accordance with these GTC.

§ 3 Customer Account

3.1 The use of the B2BConnective website is available to everyone without registration. However, certain functions of the website and making purchases require the registration of a personal customer account for each customer. This also applies to the Client; they are obliged to open a customer account for the sale of their goods.

3.2 To register a personal customer account, the customer must be of legal age and have full legal capacity. Natural persons, legal entities, and partnerships can register. Registration of a personal customer account is free of charge. Multiple registrations by a single customer are not permitted.

3.3 When registering a customer account, the customer must provide a salutation, their full name, email address, and a password. The customer is responsible for the completeness and accuracy of the information provided. In the case of incorrect or incomplete information, B2BConnective reserves the right to terminate and delete the customer’s account immediately without notice.

3.4 When registering a customer account, the Client must additionally provide the company name. The address of their company (registered office), the industry of the company, and a phone number must be completed in the profile and shop settings of the customer account after registration. In the case of incorrect or incomplete information, B2BConnective reserves the right to terminate and delete the Client’s account immediately without notice. Payments made by the Client will be retained, including for the month in which the account is terminated and deleted.

3.5 The customer/Client is not permitted to share their login details with third parties. Should third parties gain access to the customer account or should the customer/Client have other indications of misuse of their account, the customer/Client is obliged to inform B2BConnective immediately and change their login details. In case of misuse, B2BConnective reserves the right to immediately delete the account and initiate legal proceedings.

3.6 The customer has the right to deregister or delete their personal customer account at any time. However, this requires formal written contact. After the corresponding request is received, the customer account will be deactivated, and all personal data will be deleted after a specified period of 30 days. After deactivation, all information on B2BConnective will be inaccessible and no longer visible. During this period, it is possible to reverse the deletion. To restore the account, a written request must be made within this period.

§ 4 Order Tracking and Account Usage

4.1 The Client has a “Dashboard” page for their shop, where they can view a summary of their sales revenue. The “Payout” page is available for managing and displaying the withdraw history and payout methods. Here, the Client can also manage and, if necessary, cancel their withdraw request. On the “Orders” page, the Client can view and manage incoming orders.

4.2 A customer of the Client who is registered on B2BConnective with a customer account has the ability to track the status of their orders on the B2BConnective website. If not registered, the customer will receive updates on their orders exclusively by email. A customer account cannot be created for an existing order after it has been placed.

§ 5 Contractual Rights and Obligations

5.1 B2BConnective undertakes to provide the Client with storage space for the duration of the contract term for the display of the company profile and to ensure the profile’s visibility in its own (internal) search engine.

5.2 The Client creates their advertisements for their goods themselves. The publication on the Contractor’s website is done by the Client. It is not the duty of the Contractor to ensure a specific content or graphical quality of the Client’s company profile.

5.3 The design, structure, technical implementation and sorting of the Client’s company profile are governed—subject to any deviating individual agreements—by the applicable technical specifications, functions and default settings in the Client’s customer area on the B2BConnective platform.
The Contractor is entitled to change or adapt these specifications, functions and technical framework conditions for objective reasons, in particular to further develop the platform, for security reasons, to comply with legal or technical requirements or to improve user-friendliness, provided that the purpose of the contract is not materially impaired and the changes are reasonable for the Client.
Such changes do not entitle the Client to any reduction, withdrawal or termination as long as the main performance owed remains essentially intact.
Within the agreed scope of services, the Client may change, update or supplement the content of their company profile at any time on their own responsibility, provided such content complies with legal requirements, these GTC and the applicable platform guidelines.

5.4 The Client is obliged to categorize their goods into the categories provided by B2BConnective. In the event of a violation or incorrect categorization, the Contractor will request correction from the Client once, or the correction will be made by the Contractor itself with a notice to the Client. If no correction is made despite the notice, the Contractor is entitled to suspend the company profile and terminate the contract without notice. In such a case, the payment for the month in which the account is terminated and deleted will be retained.

5.5 The Contractor reserves the right to refuse the publication of company profiles and the advertising of goods or services of the Client if their content may violate applicable laws, public order, good morals, recognized principles of morality, as well as competition, trademark, or advertising laws. No refund of fees paid will be made in such cases.

§ 6 Liability

6.1 B2BConnective collaborates with various partners who also offer services on their websites. These partners may have their own privacy policies and/or guidelines for which B2BConnective is not responsible.

6.2 The Client is solely liable for the content and data of their company profile in accordance with general laws. The Client is also responsible for ensuring the virus-free nature of all files provided by themselves.

6.3 The Client may not deposit or link to any content that is illegal, offensive, threatening, glorifies violence, racist, sexually explicit, violates religious sentiments, defames political dissenters, or is likely to endanger the moral or well-being of children or adolescents.

6.4 If the Client is held liable for a violation of any of the obligations mentioned in 6.3, they shall indemnify the Contractor from all claims of third parties. Furthermore, in such a case, the Contractor is entitled to suspend the company profile and terminate the contract without notice. Payments made by the Client will be retained, including for the month in which the account is terminated and deleted.

6.5 The Contractor is not liable for non-delivery, delayed delivery, incorrect or poor delivery by the Client, or for the unavailability of the Client’s goods. The Client’s customer does not enter into a contractual relationship with the Contractor.

6.6 The Contractor is not liable for temporary, insignificant, or unforeseeable disruptions in the accessibility of the company profile or for any disadvantages resulting from unauthorized use of the Client’s access data, which is attributable to the Client. This also applies to any service disruptions during maintenance work; these do not entitle to reduction, termination, or assertion of claims for compensation.

6.7 The timely notification of disruptions and defects is a prerequisite for their rectification. Claims for defects that are not reported to the Contractor in writing (by email) within two weeks after the Client could have first become aware of them are excluded. Warranty is primarily provided through rectification. If this fails after two unsuccessful attempts, the Client is entitled to a reduction in remuneration or to terminate the contract without notice.

6.8 The Contractor is only liable for damages resulting from grossly negligent or intentional breach of duty, or negligent breach of material contractual obligations by them. In any case, liability is limited in amount to damages foreseeable at the time of contract conclusion and does not cover cases of force majeure. The limitation period for defects in performance by B2BConnective, unless based on intent, is shortened to 12 months.

6.9 Neither party shall be liable for non-performance or delayed performance of its contractual obligations due to force majeure.
Force majeure includes, in particular, natural disasters, war, strikes, pandemics, official measures, outages of telecommunications, hosting or payment infrastructures, as well as comparable events beyond the control of either party.

§ 7 Payment and Due Date

7.1 Payment for purchasing a package is made exclusively via the payment methods provided on the website or in the app. The payment methods currently offered result from the ordering process.

7.2 By clicking the “Add Listing” or “Submit New Listing” button under the respective package offerings of B2BConnective, the Client is redirected to the shopping cart. After reviewing the shopping cart and clicking the “Proceed to Checkout” button, the Client is directed to the payment processing and available payment methods. By entering the invoice details, including billing and shipping contact information, selecting a payment method, and clicking the “Place Order” button, the order is submitted, and the purchase process is successfully completed.

7.3 The Contractor reserves the right to suspend or delete the company profile and the Client’s customer account if payment is not received within five (5) working days after confirmation of the payment or if a payment fails for reasons attributable to the Client (in particular chargeback, rejected payment, reversed payment, or similar circumstances).

In such a case, the Contractor is entitled to suspend the provision of services until all outstanding claims have been fully settled and may, at its discretion, initiate judicial reminder proceedings or legal action in respect of all contractual relationships.

7.4 Payment by the Client is considered made once the Contractor can actually dispose of the amount.

7.5 After the purchase of a package, an invoice will be issued manually by the Contractor and made available to the Client. The Contractor is entitled to provide invoices exclusively in electronic form.

7.6 A refund of the fee paid for packages is excluded once the package has been used in whole or in part. This also applies if the Client does not use individual functions or quotas.

§ 8 Commission and Payment Fees

8.1 The Contractor receives a commission of 10% from the Client for each completed sale made via the website or app of B2BConnective. The commission is calculated based on the actual sales revenue generated.

8.2 In addition to the commission, a fixed transaction fee of EUR 0.54 per completed transaction applies. This fee is automatically withheld.

8.3 In addition to the commission and transaction fee charged by the Contractor, external payment service providers may charge their own fees depending on the selected payment method.

Such fees may be percentage-based, fixed, or a combination thereof and may vary depending on the payment service provider, payment method, country, currency, or transaction type (e.g. credit or debit cards, online banking methods, local payment methods or invoice-based payments).

These fees are neither set, charged nor controlled by the Contractor but are determined exclusively by the respective payment service provider. The Contractor assumes no responsibility or liability for the amount, calculation, modification or collection of such external payment service provider fees.

8.4 Any applicable payment service provider fees may be displayed to the Client during the checkout or payment process or may be charged by the payment service provider independently of the Contractor.

§ 9 Transaction Process

9.1 Transactions between the Client and their customers are conducted through the account of B2BConnective. After completing an order, the payment amount generated through sales on the website or in the app of B2BConnective is credited to the Client as the seller into their “Wallet” on the B2BConnective website. The current Wallet (Balance) is displayed on the B2BConnective website under the “Wallet“/ “Payout” page.

9.2 By submitting a withdrawal request on the “Payout” page, the Client as the seller has the option to transfer the money from their “Wallet  (Balance)” (account) to their own PayPal or bank account. For this purpose, they must have provided their PayPal or bank account information on B2BConnective under My Account > Dashboard > Settings > Payment or https://www.b2bconnective.de/store-dashboard/settings/payment/. When entering the bank account information, the Client is prompted to confirm that they are the rightful owner of the respective bank account and have full permissions for this account. This confirmation is exclusively required for bank account information. B2BConnective is not liable for any damages or losses arising from misuse or incorrect information provided by the Client, regardless of the chosen and configured payment method.

9.3 The withdrawal request from the Client is processed by the Contractor, approved, and transferred to the preferred payment method (PayPal or bank transfer) of the Client, minus the commission and payment fees. The Client is responsible for providing accurate PayPal or bank account information. The Contractor assumes no liability for this, as the accuracy of the information entered cannot be verified by the Client. Incorrect information or discrepancies in the account details may result in delays, additional fees, or even loss of funds during withdrawal.

9.4 The prerequisite for withdrawing a sum of money from the “Wallet (Balance)” (account) of the Client is that a certain amount of money must be available in the “Wallet  (Balance)” (account) of the Client. This amount depends on the respective order status of the products. Orders by the Client’s customers must be recognizable as “Completed” for at least four weeks for a withdrawal of the payment amount for these products to be possible. This is to prevent reversal processes after a withdrawal. The “Orders” page provides the Client with the function to manage the status of their orders and view relevant details such as the date of confirmation of completion and similar.

9.5 The Contractor does not provide payment services within the meaning of the German Payment Services Supervision Act (ZAG) and does not act as a payment institution or trustee. Payment processing is carried out exclusively as a technical routing via connected payment service providers. There is no entitlement to fiduciary safekeeping or interest on balances.

§ 10 Shipping Costs and Returns

10.1 In the event of refunds for goods from the Client’s customers, the Client themselves as the seller should be contacted. This can be done either through the chat function of B2BConnective on the website or in the app, or by directly contacting the Client. If the customer is unable to reach the Client, if the Client does not respond, or if they refuse the refund, the customer can contact the Contractor (B2BConnective) via the website or the app. B2BConnective will then inform the seller about the customer’s contact and the problem.

10.2 The General Terms and Conditions of the Client apply to the refund process for the Client’s customers. In the event that the Client does not provide a refund to their customer, B2BConnective is not responsible and is not obliged to advance a refund.

10.3 In the event of a refund, the Client as the seller undertakes to update the corresponding order status on the B2BConnective website or app (in their wallet). The order status must be updated manually on the website or in the app. After this, the commission retained by the Contractor for this sale will be reimbursed to the Client.

10.4 Additional costs such as payment fees or refund fees are borne by the Client as the seller.

10.5 In the event that a refund of the purchase price is automatically processed via PayPal (buyer protection function), the PayPal account of B2BConnective will be charged. The amount will then be deducted from the “Wallet  (Balance)” of the Client as the seller. The Client will be notified of this by email. If the amount in the Client’s “Wallet  (Balance)” is not sufficient to cover the charge, the Client will be asked to settle the required amount by email and additionally in the B2BConnective dashboard.

10.6 On a separate dashboard page (“Payout cancellation”), the Client can view outstanding payment claims against B2BConnective as well as outstanding payment claims of B2BConnective against the Client.

Through this dashboard, the Client is able to carry out the relevant settlement and processing procedures.

If a payment claim exists in favor of B2BConnective against the Client, the Client is obliged to settle such claim.
If a payment claim exists in favor of the Client against B2BConnective, the corresponding amount will either be made available as wallet credit or processed via the withdrawal options stored by the Client in the system.

10.7 The Client is obliged to settle these outstanding payments. If payment is not made within 7 days, the Client’s sale of their products will be suspended, access to withdrawal requests will be blocked, and the posting of new products will be prohibited.

10.8 If the Contractor is unable to reach the Client or persuade them to make payment even after multiple unsuccessful attempts to contact them, the Contractor reserves the right to take legal action and suspend the Client’s account. This suspension may result in a permanent suspension of the Client in the B2BConnective system.

§ 11 Data Protection and Processing, Granting of Rights

11.1 By purchasing a package, the Client agrees to the processing, storage, and use of the company profile data required for order processing, invoicing, increasing the advertising effectiveness of their company profile, technical support, as well as performance analysis, and the associated personal data.

11.2 The Client grants the Contractor the right, to the extent necessary for the performance of the contract, to store, process, and publicly disclose the logo and company- or product-related images, videos, and texts on any websites and comparable media and services.

11.3 The Contractor undertakes to treat all information that has become known to them in the course of the order as confidential. Disclosure to third parties not involved in the purpose of the contract does not occur.

11.4 The Contractor’s privacy policy applies.

§ 12 Copyright/Trademark Rights

12.1 The content on the B2BConnective website and app is protected by copyright. Downloading of all content is only permitted for private, non-commercial use with the consent of B2BConnective. Linking is only allowed with the permission of B2BConnective. The use and utilization of all logos and trademarks by third parties are prohibited.

§ 13 Invoicing and Tax Obligations

13.1 Every registered principal on the B2BConnective platform is obliged, upon a successful sale, to issue an invoice in accordance with applicable legal requirements to the buyer and to deliver it without undue delay.

13.2 The service provider assumes no responsibility for the factual, tax-related, or legal accuracy of invoices issued by the principal. Responsibility lies solely with the principal.

13.3 Principals are solely responsible for correctly calculating, reporting, and remitting all applicable taxes and duties to the relevant authorities.

13.4 The service provider merely provides the technical infrastructure and does not act as a contracting party between the principal and their customers.

§ 14 Obligations of Principals (Sellers)

14.1 Principals undertake to provide truthful, complete, and up-to-date information when registering and using the platform, in particular regarding company name, address, contact details, and any other information requested by the platform.

14.2 Principals are obliged to offer only products or services whose offer, advertisement, and sale do not violate applicable law, regulatory requirements, or the rights of third parties (e.g., trademark, copyright, or competition rights).

14.3 Principals are solely responsible for complying with all legally relevant regulations for trade, including tax, commercial, product, and safety law requirements.

14.4 Principals are solely responsible for properly fulfilling all information obligations towards buyers. This includes, in particular, the correct, transparent and complete indication of prices, taxes, shipping costs and other price-relevant components.
Unless expressly stated otherwise, product prices entered on the platform are exclusive of statutory taxes and exclusive of shipping costs.
Principals must clearly inform buyers about applicable taxes and shipping costs before completion of the ordering process.
Hints, input fields or other system-side support provided during product creation are provided solely as assistance and do not establish any auditing, monitoring or liability obligations of the Contractor.

14.5 The Contractor assumes no responsibility or liability for incorrect, incomplete or misleading price, tax or shipping cost information provided by principals.

§ 15 Obligations of Buyers

15.1 Buyers are obliged to provide truthful information when using the platform and to conduct contractual relationships solely within the framework of legal provisions.

15.2 These obligations exist solely between the buyer and the respective seller. The service provider is not a contracting party and assumes no responsibility or liability for the buyer’s compliance with these obligations.

15.3 Buyers are prohibited from engaging in circumvention transactions that aim to evade the platform’s commission obligations or otherwise use the platform to the detriment of the service provider.

§ 16 Indemnification

16.1 The principal shall indemnify the service provider against all claims of third parties arising from the principal’s violations of legal provisions, third-party rights, or these Terms and Conditions.

16.2 Indemnification also includes the costs of a reasonable legal defense of the service provider, including court and attorney fees.

16.3 The principal shall indemnify the service provider against all claims asserted by buyers due to the principal’s violation of consumer protection provisions, in particular due to incorrect or missing withdrawal information, price information or mandatory information.

§ 17 Suspension and Termination

17.1 The service provider is entitled to fully or partially suspend a principal’s or buyer’s access to the platform if there are concrete indications that they are violating legal provisions, third-party rights, or these Terms and Conditions.

17.2 The service provider may terminate the contract with a principal or buyer extraordinarily in the event of a serious or repeated violation or if justified interests of the service provider so require.

17.3 The assertion of further claims, in particular claims for damages, remains unaffected.

17.4 In the event of suspension or termination for good cause, there is no entitlement to reimbursement of fees already paid or to the use of unused quotas.

§ 18 Content and Product Responsibility

18.1 All content submitted by sellers, including product descriptions, prices, delivery times, warranties, images, or other information, originates exclusively from the sellers.

18.2 The service provider assumes no responsibility or warranty for the accuracy, timeliness, completeness, or legality of such content.

18.3 Sellers are obliged to ensure that their products do not violate statutory provisions, trademark, competition, or copyright laws.

§ 19 Sanctions for Violations

19.1 If a seller violates these Terms and Conditions, applicable law, or third-party rights, the service provider is entitled, at its sole discretion, to take the following measures:

• • Issuing a warning to the seller,
  • Suspension or deletion of individual products,
  • Temporary or permanent suspension of the seller’s account,
  • Extraordinary termination of the contract,
  • Assertion of claims for damages.

19.2 In such cases, the seller has no right to reinstatement of the account or reimbursement of any fees already paid.

§ 20 Final Provisions

20.1 The laws of the Federal Republic of Germany shall apply. The place of performance and jurisdiction is the registered office of the contractor. The contractor is entitled to sue Austrian customers at the court responsible for Vienna, Innere Stadt, and Swiss customers at the court location in Baar, or alternatively at the location where their assets are located.

20.2 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

20.3 The contractor does not participate in dispute resolution proceedings before a consumer arbitration board.

20.4 Should any provision of this contract be or become invalid, the validity of the remaining provisions shall not be affected thereby. The parties undertake to replace an invalid provision with a provision that comes as close as possible to achieving the intended purpose.

20.5 The Contractor is entitled to amend these General Terms and Conditions with effect for the future. Amendments will be communicated to the Client in text form at least 14 days before they take effect. If the Client does not object to the amendments within this period, they shall be deemed approved. The Client will be expressly informed of the right to object.